Mentorship Refund Policy

Effective Date: January 2025

This refund policy governs all transactions and services provided under our design mentorship program. By purchasing mentorship services, you acknowledge and agree to the terms outlined below.

When Refunds Apply

Refunds may be issued under the following circumstances:

1. Genuine Dissatisfaction with Service Delivery

If you are genuinely unsatisfied with the mentorship service received, you may request a refund by:

• Contacting me within 5 days of the session

• Providing specific reasons for your dissatisfaction

• Engaging in good faith discussion about resolution

If an additional session would not reasonably address your concerns, a full refund will be issued for that session.

2. Mentor-Initiated Cancellations

You will receive a full refund if:

• The mentor cancels a scheduled session

• The mentor is unable to provide the contracted service

3. Scheduling Disputes

A refund may be issued when:

• There is demonstrable lack of effort from the mentor to reschedule despite the mentee's availability

• Scheduling conflicts arise that cannot be reasonably resolved within 30 days

When Refunds Do Not Apply

No refunds will be issued for:

1. Outcome-Based Expectations

• Failure to achieve personal goals or desired outcomes

• Dissatisfaction with personal progress despite receiving contracted services

• Subjective disagreement with mentorship approach or style

2. Time-Related Restrictions

• Requests made more than 5 days after the transaction date

• Requests made more than 30 days after the mentorship relationship has ended

• Delayed requests without documented prior dispute

3. Mentee-Related Issues

• Sessions missed or unattended by the mentee without 12+ hours notice

• Voluntary cancellations by mentee with less than 12 hours notice (this constitutes a waiver of refund rights)

• Extended periods of inactivity or non-engagement (30+ days) without communication

4. Insufficient Grounds

• Requests without specific, articulable reasons

• General dissatisfaction without concrete service delivery failures

• Buyer's remorse or changed circumstances unrelated to service quality

Important Disclaimers

• Service Quality Standard: While I strive for excellence, session quality alone does not automatically qualify for refunds. Refunds are based on failure to deliver contracted services, not subjective quality assessments.

• Good Faith Requirement: All refund requests must be made in good faith with genuine intent to resolve concerns.

• Final Decision Authority: The mentor reserves the right to make final determinations on refund eligibility based on these policy guidelines.

Refund Process

1. Submit refund request via email within applicable timeframe

2. Include specific reasons and supporting details

3. Allow up to 5-7 business days for review and response

4. If approved, refunds will be processed within 10 business days to original payment method

Policy Modifications

This policy may be updated periodically. Continued use of mentorship services after policy changes constitutes acceptance of modified terms.

Questions about this refund policy should be directed to emanuelserbanoiu@gmail.com